Treasury Payments Specialist

Who We Are

Five Star Bank is an award-winning and high performing $5.6 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

The Treasury Payments Specialist provides operational and customer support for Treasury Solutions payment products, including merchant services and corporate cards. This position works closely with customers, Treasury Sales Officers, Operations, and branch personnel to support the implementation, maintenance, monitoring, and servicing of treasury payment products.

Essential Job Functions

• Assist with the onboarding, setup, maintenance, and servicing of merchant services and corporate cards
• Support customer implementation activities, including gathering required documentation and coordinating account setup with internal departments.
• Provide support for terminal installation and setup on an as-needed basis.
• Research and resolve payment-related issues, customer requests, and service inquiries in a timely manner.
• Process routine maintenance requests and updates for treasury-related products and services.
• Assist with monthly residual income reports for bank profitability and merchant activity optimization
• Participate in customer training sessions and provide support materials to assist clients in utilizing Merchant services and corporate cards
• Travel to client sites as needed
• Other duties as assigned