Strategic Growth Executive

Summary

The Strategic Growth Executive is responsible for driving profitable revenue growth through a combination of strategic account management, new business development, consultative selling, and expansion of existing client relationships. This role owns a portfolio of strategic client relationships while creating and executing a pipeline development strategy focused on acquiring new clients and expanding SeaChange’s presence within existing accounts. The Strategic Growth Executive serves as a trusted advisor to clients and collaborates across Operations, Technology, and Customer Experience, to sell solutions that deliver measurable business outcomes.

Essential Job Functions, Duties, and Responsibilities

• Develop and execute annual account growth and prospecting plans.
• Build and maintain a qualified pipeline of new business opportunities.
• Generate opportunities through networking, referrals, social selling, industry events, strategic partnerships, and outreach.
• Achieve revenue, retention, profitability, and activity goals established by SeaChange.
• Develop strategic account plans for assigned customers.
• Identify and pursue cross-sell and upsell opportunities across Store, Campaign, and Flow solutions.
• Lead discovery meetings, business reviews, facility tours, and executive presentations.
• Evaluate customer processes and recommend solutions that improve outcomes and efficiency.
• Manage the complete sales cycle including prospecting, qualification, proposal development, RFP responses, negotiations, contracting, and closing.
• Maintain close interaction with current and prospective clients through meetings, phone calls, virtual meetings, and email communications.
• Coordinate internal resources to develop pricing, solutions, timelines, and implementation plans.
• Partner with Operations and Client Experience teams to ensure successful onboarding and account transitions.
• Provide accurate forecasting, pipeline reporting, and CRM management.
• Monitor market trends, competitor activity, and client business needs.
• Develop and maintain executive-level relationships within client organizations.
• Investigate and resolve customer concerns and escalations.
• Support SeaChange culture and values while delivering exceptional client experiences.
• Travel as needed for customer, prospect, and industry meetings.
• Other duties as assigned.