Passenger Service Representative

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We believe travel has the power to open minds and build connections. In this role, you will share your knowledge about the amazing tours and features of our operations in Skagway.

RESPONSIBILITIES

• Performs a variety of entry-level sales tasks.
• Routinely, presents information and sells tours to customers.
• Reconciles and reports on daily sales activities.
• Assists with passenger loading and unloading.
• Answers general inquiries from customers, employees and management.

REQUIREMENTS

• Some experience in positions involving customer service is normally preferred for this job.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.