GROWTH BANKER

Sales & Service
1. Provide Business Banking customers with basic information on all Bank's products/services to increase customer
awareness and ensure a high level of quality service.
2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in all assigned Business & Commercial
Banking Products to ensure that targets are met through relationship building with existing customer base as well
as new to bank clients in a transparent and ethical way.
3. Handle all companies' account opening and its related processes. (Collecting required document, follow up with
Central Operation until accounts are opened, rectify any discrepancy, etc..)
4. Promote & refer payment acceptance products in accordance with the pre-set targets to the appropriate internal
stakeholders, provide needed information about the products, fulfil payment acceptance contract and get all
needed documents to rectify any missing requirement
5. Introduce, promote and migrate customers on alternate channels to reduce traffic in branches in order to support
achieving the digital offloading strategy, fulfil contacts on bank systems according to company type and bank
SOP's.
6. Increase the assets penetration through selling small loans to assigned portfolio, full-fill loan application, gets
required document from company and submit it to concerned departments, in order to support in loan booking and
during the loan lifetime they well handle fraud and early warning enquires according to the bank SOP's.
7. Increase penetration for assigned portfolio through cross selling bank products and services like, SME's loans
Aggregate business, Payroll, Insurance Business, …etc.

8. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined
customer experience standards TAT and bank service indicators (including average waiting time, telephone
timeliness, reply to customer queries and messages etc.)
9. Grow current business through conducting sales calls / meetings with customers in designated branches.
10. Uncover the true potential of the assigned Growth portfolio to upgrade customers to the higher segments, refer
qualified customers for unsecured lending.
11. Attract new-to-bank customers and refer eligible prospective credit customers to the relevant segment as per the
Segment criteria the pre-set targets to maximize assets, liabilities and trade finance as well as cross selling and
gross contribution.
12. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs. Etc.. in order to
check their validity and send to concerned departments.
13. Respond and follow up on sales inquiries to comply with the set level of service while ensuring customer
satisfaction.
14. Handle customers' complaints properly, directs them to the relevant channels and recommends solutions to evade
re-occurrence and ensure they are closed within the set TAT

Reporting & Communication
15. Prepare the daily sales report (DSR) including sales activities and call reports to be shared with direct supervisor
to track sales performance achievement versus budget and work on alternative plans when needed
16. Report any possible frauds and risks cases and provide customer feedback to direct supervisor to maintain high
level of control
17. Update & clean-up regularly the portfolio KYC and commercial register to ensure that all clients information is
accurate and up-to-date

Policies, Processes and Procedures
18. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is
carried out in a controlled and consistent manner

Day-to-day Operations
19. Follow the day-to-day operations related to own jobs in the Commercial & BB Distribution department to ensure
continuity of work

Compliance
20. Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of
conduct in order to maintain CIB's sound legal position and mitigate any potential risks