Renewals Specialist

**Sales Renewals Specialist **

Location

• Amsterdam or London

• Minimum 4 days per week in office

• EMEA regional focus

Contract Length & Working Hours

• 9-month fixed-term contract

• Full-time, 40 hours per week

About Algomarketing

Algomarketing partners with leading global organisations including Google, Cisco, Zoom, Stripe, OpenAI, and other enterprise technology brands to deliver marketing, sales, and go-to-market support with AI enabled talent across EMEA, NORAM, APAC and beyond.

The Role

• Algomarketing is seeking a highly motivated Renewals Specialist to support a Global Enterprise SaaS organisation, focusing on customers within the Education sector across EMEA.

• The role centres on proactive outbound engagement, helping customers transition to appropriate education-focused SaaS solutions through consultative, value-led conversations.

• You will work in a high-activity environment, using structured outreach to reinforce customer value, deepen relationships, and support long-term retention and renewal success.

• The position is suited to someone who can turn customer conversations into meaningful commercial opportunities while maintaining a strong focus on customer outcomes and ROI.

Responsibilities / Role Specific Context

• Own proactive outbound engagement across a defined Education customer book of business within EMEA.

• Deliver high-volume daily calling activity while meeting agreed connected-call targets.

• Build customer engagement through consistent follow-ups and structured outreach.

• Use established playbooks and messaging frameworks to guide customer conversations.

• Shift discussions from price towards value, business outcomes, and ROI.

• Understand customer needs and position relevant education-focused SaaS bundles and solutions accordingly.

• Convert customer engagement into qualified renewal opportunities and meet agreed conversion targets.

• Ensure all opportunities are clearly defined and accurately recorded within Salesforce.

• Maintain high-quality CRM hygiene and submit complete, actionable lead notes within agreed SLAs.

• Consistently track activity, performance, and conversion metrics.

• Partner closely with Renewal Managers and Account Executives to support successful customer outcomes.

• Share customer insights and feedback to continuously improve messaging, playbooks, and engagement approaches.

• Consistently achieve connected-call targets while creating high-quality, actionable renewal pipeline.

Minimum Requirements

• Fluent English.

• Based in Amsterdam or London and able to work from the office a minimum of 4 days per week.

• Bachelor’s degree or equivalent professional experience.

• Confident verbal and written communication skills.

• Comfortable operating in a high-activity, outbound customer engagement environment.

• Resilient, motivated, and able to maintain momentum across a high volume of customer interactions.

• Strong organisational skills and attention to detail, particularly around CRM and administrative tasks.

• Positive, coachable mindset with openness to feedback and continuous learning.

• Interest in developing consultative and value-based selling skills.

Preferred Skills

• Additional European language skills.

• Previous experience working across EMEA markets.

• Experience using Salesforce or a comparable CRM platform.

• Experience in customer renewals, outbound sales, customer success, account management, or a similar commercial environment.

• Ability to lead value-based conversations focused on customer outcomes and ROI.

• Familiarity with structured sales or renewal playbooks, pipeline creation, and conversion metrics.