Jurisdiction Review Unit Analyst (Investigator V)

MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.

Core Values:
· We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students.
· We are People-Centered: We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students.
· We are Learners: We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students.
· We are Servant Leaders: Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them.

New hires, re-hires, and internal hires will typically receive a starting salary between the posted minimum and the average pay of employees in their same classification. Offers will be commensurate with the candidate’s experience and qualifications and will thoughtfully consider internal pay equity for agency staff who perform similar duties and have similar qualifications. The top half of the posted salary range is generally reserved for candidates who exceed the requirements and qualifications for the role. The maximum salary range is reserved for candidates that far exceed the required and preferred qualifications for the role.

Position Overview
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The Texas Education Agency’s Office of Governance (OG) is driven by a powerful mission: to proactively support school systems, keep students safe, and uphold Texas education law with integrity, objectivity, and excellence. Our core workstreams—Field Support and Compliance & Investigations—focus on strengthening governance, fostering a culture of accountability, and promoting continuous improvement across Texas schools. By working closely with school systems and agency teams, we help ensure every Texas public school student has access to a safe, high-quality education.

The Division of Compliance and Inquiries plays a vital role in supporting accountability and integrity across Texas schools. This team manages and responds to written complaints from a wide range of stakeholders, including parents, educators, students, vendors, and public officials, ensuring concerns are addressed thoroughly and with care.

The Jurisdiction Review Unit Analyst plays a pivotal role, reviewing complaints, determining appropriate next steps, and collaborating with the investigative team as needed. This role involves direct communication with constituents and school personnel, and requires sound judgment, autonomy, and a commitment to upholding the values of the Office of Governance.

Flexible work location within the state of Texas may be considered for qualified candidates.

**Please note that a resume and short answer responses are required attachments for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history background check. **

Essential Functions
Job duties are not limited to the essential functions mentioned below. You may perform other functions as assigned.

1. Jurisdictional Review: review complaint allegations to determine TEA authority under state and federal law, including but not limited to the Texas Administrative Code and Texas Education Code

2. Risk Assessment and Analysis: identify potential risks of the allegation(s) and the relative severity of each alleged violation

3. Customer Service and Stakeholder Collaboration: ensure all correspondence, internal memorandums, and documentation related to complaints are processed timely and accurately, in compliance with the Family Educational Rights and Privacy Act (FERPA) and other applicable laws and regulations

4. Cross-Divisional Collaboration: partner with internal investigative units and general counsel to identify and implement actions necessary to ensure compliance

5. Process Improvement Supervision: collaborate with colleagues and unit managers to develop and refine policies and procedures that support the team’s strategy, including partnering with other agency divisions to develop and share techniques, resources, and best practices