Product Specialist

Responsible for providing day-to-day project and product support for marketed
products. Assists in developing and adding new products to be marketed.

Key Responsibilities

• Works with product management to understand product changes and upcoming product launches and to communicate information to the region.

• Serves as the first line of communication on all product issues, quality
  questions, and product returns.
  • Supports the region in resolving product issues/problems.
  • Assists in product launches and gathering information for the product
  development process.

• Works with marketing services and regional offices to create locally tailored product brochures.

• Provides presentations on products, service training, and other topics as required.
• Provides weekly updated reports to management on the progress of projects
• Works with global product management to assist with the development of products to be used in the region and generally takes responsibility for establishing the products needed in that region.
• Works with managers to add new products into JDE for sales in their region.
• Takes the lead on new products developed for the region while coordinating with global product management.
• Regularly interacts with product managers to accomplish tasks required by the region.
• Often is responsible for marketing and product development interests of the region.
• Performs other related duties as required or assigned.

Skills, Knowledge and Expertise

Scholarship:

• Equivalent of four years high school (required).
• Engineering (Mechanical, Electronics, Electrical, Mechatronics)
• Associate’s degree in design technology or a related field (preferred).

Experience:
• One to three years of experience in product development, product management,
or a related field (preferred)

• Experience with the use of VFD’s, PLCs and motor control devices

• Experience with pump systems and hydraulics

Skills:

• Mastery: Spreadsheet.

• Advanced: Presentation/PowerPoint, word processing/typing.

• Basic: Contact management, database.

• Effectively communicates information and responds to questions in person- toperson and small group situations with customers, clients, the general public, and other employees of the organization.

• Maintains confidentiality and uses discretion with business information.

• Reads and understands documents such as policy manuals, safety rules, operating

and maintenance instructions, and procedure manuals.

• Writes routine reports and correspondence.

• Adds, subtracts, multiplies, and divides numbers (using currency and other forms of

measurement).

• Utilizes common-sense understanding to carry out written, oral, or diagrammed

instructions.

• Deals with problems involving several known variables in situations of routine nature.

• Plans the time, method, manner, and/or performance sequence of own work; may

also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect

the work operations of other employees and/or clientele to a moderate degree.

• Completes some moderately repetitive tasks.

• Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

Initial Formation: One to three years of experience in product development, product

management, or a related field (preferred)