FILING INFORMATION

ROLES & RESPONSIBILITIES

Key responsibilities|

DEPS recording and control on daily basis to ensure NIL cases.
Monitor location/ Zone specific and customer specific DEPS. Identify GAP and share RCA.
Work closely with Operations, to ensure time to time closure and recovery of the DEPS Cases.
Coordinate with insurance company to ensure claim settle on time.
Issuance of COF to customer.
Credit Note working and closure
Track and drive for continuous improvement across all defined Goals/KPI/metrics.
Periodic and on time publication of DEPS performance data.
Deep dive into key areas to identify areas of improvement
Build a culture of ownership and empowerment within Team

QUALIFICATIONS & COMPETENCIES
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Any graduate with 5+ years of experience in operations and process excellence.
Comprehensive and possessing analytical Skills
Exposure to operations planning.
Tech savvy, Problem solving, data-driven decision-making through the stakeholders
Team Building and Employee Engagement Capability.
Adaptability towards change management.
Stakeholder Management