Technical Service Engineer

• The Technical Service Engineer is responsible for answering and resolving phone calls, emails requests on technical issues related to Franklin Electric & WDM products, with the goal of offering timely and accurate remote and on-site technical service, also support the sales team with quotes for Franklin Electric products, by making a correct selection and calculation of the equipment to be quoted in a timely manner. Support the overall warranty process from the RMA generation, the resolution and the replacement delivery. Provide remote and in-person technical trainings to distributors and their clients.

Key Responsibilities

• Understand the customer's situation so that their experience with the product and the brand is positive.

• Execution of quotes for all product families that FE offers

• Support with physical tests of FE product to ensure its correct functioning.
Development of commercial and technical presentations

• Remote technical support to clients from the sales team

• Technical follow-up to troubleshooting and problem resolution

• Extraordinary field visit to solve problems on site.

• Generate No-warranty reports for products claim on warranty process.

• Deliver a technical weekly activities report

• Support on calls with clients and end users for specific product questions.

• Support in review of new product that may present failures in the field and documentation of information.

Skills, Knowledge and Expertise

Scholarship: Bachelor’s degree in Industrial, Mechanical, Electrical, Administrator or Mechatronic Engineering

Experience: 1 to 2 years in this field. But not necessary. Strong understanding of electric motors and controls such as starters (DOL, reduced voltage) and variable frequency drives.
Languages: English, 80 % Spoken & Written.

Initial formation: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint