Inside Sales Coordinator

Role Purpose

This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the UK Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards. _
_

Key Responsibilities

Summary

Liaise directly with the Customers, vendors and internal departments in a timely fashion.

Working with the client from the beginning of the renewals process, through to delivery, including.

· Attending scoping calls (if required)

· Requesting pricing from vendors

· Creating proposals and quotes

· Follow up calls

· Managing the pipeline ensuring orders are placed in a timely fashion

· Checking won work (all documentation is present and correct)

· Ensuring full and clear invoicing profiles are completed.

· Making sure all essential information for smooth job delivery is updated on the system

· Maintenance of account records on the Salesforce CRM system

· Working as part of the wider account team

Skills, Knowledge & Expertise

What we are looking for in you

· Must be fluent in English

· Must be process driven and have exemplary accuracy and attention to detail skills.

· Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.

· Candidates will need strong organisational and communication skills.

· Able to use initiative as well as work as part of a team.

· Self-motivated and enthusiastic.

· Strong business work ethic.

· Knowledge of Salesforce would be beneficial.

MS Office particularly Word, PowerPoint & Excel

Ways of working

· Focusing on Clients and Customers.

· Working as One NCC.

· Always Learning.

· Being Inclusive and Respectful.

· Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

Job Benefits

**
What do we offer in return? **

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

· Transportation and rice allowances

· Night differential, overtime pay and holiday pay

· 13th‑month pay and performance‑based bonus plan

· Day‑1 HMO healthcare coverage for you and dependents

· Outpatient medicine reimbursement

· Group life insurance, accidental death & disability cover

· Employee Assistance Program (EAP) with 24/7 confidential counselling

· Generous vacation and sick leave, available from Day 1

· Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.

· Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what’s next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com _ _