Contact Center Representative - solutions by stc at Kuwait Telecommunication

Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.

Responsibilties:

Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
Provide rapid response to queries from affiliates and customers.
Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
Maintain the required knowledge level of the company's products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers' data confidentiality and protection at all times.
Provide Support to the Team Leader in order to enhance the customer experience.
Handle a shift if necessary as directed by supervisor.
Contribute to the communication plan through attendance of regular team meetings.  Perform other duties as directed by Director, Manager or Other superiors.

Kuwait Telecommunication

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Contact Center Representative - solutions by stc