A.C.Coy Company
A.C.Coy Company is an information technology company offering consulting and recruiting services.
- Open roles
- 33
Company signals
Score: 42Job facts
- Location
- Remote
- Workplace
- Remote
- Type
- Contract
- Department
- Information Technology
- Posted
- May 27, 2024
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Technical Writer
at A.C.Coy Company
Overview
Location: Primarily Remote; Occasional onsite days in Downtown Pittsburgh, PA
Job Type: Contract, with possible Contract to Hire
Work Authorization: U.S. Citizen or Green Card
The A.C.Coy Company has an immediate need for a contract Technical Writer. This individual will provide interim technical writing support within a busy technology department, ensuring prompt turnaround of tickets and requests for technical writing/editing or IT documentation assistance.
Our ideal candidate will have 3+ years of experience in Technical Writing and a strong background in IT terminology and documentation for work instructions, process documentation, and creating easy-to-understand user guides for non- technical readers.
Responsibilities
- Develop and update existing policies and procedures documents
- Utilize SharePoint to support warehousing of all documents, reports, and artifacts
- Develop training materials including 'how-to' guides, slide decks, interactive online training, and other instruction for a non-technical audience
- As needed, attend IT leadership meetings to capture or edit meeting minutes and document action items
- Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the organization.
- Provide current documentation, revision histories, and tracking information to support Audit activities
- Update templates
- Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
- Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
- Verify accuracy of documentation
Qualifications
Required:
- 3+ years of technical writing experience, with at least 1 year of exposure to IT documentation and reference materials
- Intermediate to Advanced proficiency with O365 and especially Word, Excel, and SharePoint
- Proficiency with Adobe Acrobat
- Strong writing and editing skills with an ability to distill complex technical content in a clear and concise manner
- Any experience developing online training content
- Strong attention to detail; Commitment to responsiveness; Accountable and available when working remotely
Preferred:
- Any experience with MS Visio
- Hands on experience with Service Now, or any other IT ticketing system