Research System Support ( HR Title: Department Business Sys Analyst II)

**Salary Range: **

Salary commensurate with experience and qualifications

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position:

This role is an on-campus, in-person position.

The Office of Research and Innovation (ORI) is seeking a detail-oriented Business Systems Analyst to support and enhance research enterprise systems.

This role focuses on analyzing business and technical requirements, maintaining and optimizing research systems, and ensuring the reliable performance of research applications, databases, and platforms. The position will collaborate with researchers, administrators, and IT partners to improve system functionality and streamline research operations.

The ideal candidate brings strong experience in business systems analysis, process improvement, and a commitment to advancing innovative research initiatives.

Essential Functions:

• System Implementation and Configuration: 1) Assist in the setup, configuration, and deployment of new research systems and technologies. 2) Collaborate with research teams to understand system requirements and customize solutions accordingly. 3) Ensure system integration with existing research workflows and platforms.

• System Maintenance & Support: 1) Monitor and maintain research systems, including databases, software, and hardware. 2) Troubleshoot and resolve technical issues related to research tools and platforms. 3) Perform regular system updates, backups, and patches to ensure system reliability and security.

• Data Management & Security: 1) Manage and maintain research data, ensuring accuracy, accessibility, and security. 2) Implement data protection protocols and comply with relevant research, institution, and federal regulation and standards. 3) Monitor system performance and conduct audits to ensure data integrity and confidentiality.

• User Assistance and Training: 1) Provide technical support to researchers and staff, including troubleshooting user-reported issues. 2) Develop and deliver training sessions and user guides on the use of research systems and software. 3) Create and update documentation for system processes and user instructions (SOP).

• Collaboration and Reporting: 1) Work closely with Director of Operation & Infrastructure (and Team), researchers, SMU IT staff, and other stakeholders to understand and address system needs. 2) Provide regular updates and reports on system performance, issues, and improvements. 3) Participate in team meetings and contribute to project planning and strategy discussions.

• Technical Support & Troubleshooting: 1) Diagnose and resolve complex technical issues related to research systems and equipment. 2) Coordinate with vendors and SMU IT teams to address hardware and software problems. 3) Document and track technical issues and resolutions to improve support processes.

• Other Tasks As Assigned: 1) Assist with creating, maintaining, and updating ORI's website. 2) Support operational activities to streamline workflow processes, policies, and procedures systematically. 3) Attending professional development/ training opportunities in the field to stay present with changes in technology.

• Position requires occasional travel to Office of Research and Innovation satellite offices and professional conferences.