Project Manager

Position Summary

We are seeking an experienced Project Manager to join our Project Management Office (PMO) team.

Accuro® EMR is Canada's most widely adopted Electronic Medical Record platform, supporting thousands of providers and millions of patients. Alongside Medeo and our growing ecosystem of integrations, we operate within a highly regulated and rapidly evolving HealthTech landscape.

As a Project Manager, you will lead cross-functional, multi-stakeholder initiatives spanning product delivery, platform integrations, partner onboarding, and provincial/government engagements. You will play a critical role in ensuring initiatives are delivered predictably, compliantly, and with strong stakeholder alignment.

This role blends traditional project delivery, agile coordination, and ongoing program-type work (e.g., provincial compliance and reporting), making it ideal for a pragmatic, detail-oriented PM who thrives in a dynamic environment.

This position offers the opportunity to join the team as either an Associate Project Manager or Project Manager, with placement determined by the successful candidate's experience and qualifications.

Competencies Critical for Success

• Strong project delivery discipline (scope, schedule, risk, dependencies)
• Ability to operate across technical and non-technical stakeholders
• Excellent stakeholder management and communication skills
• Experience working in regulated or compliance-heavy environments
• High attention to detail and documentation rigor
• Collaborative, solutions-oriented mindset

Primary Responsibilities

Project Delivery & Execution

• Define project scope, objectives, and success metrics in collaboration with stakeholders
• Develop and maintain detailed project plans, timelines, and resource coordination
• Manage cross-functional delivery across Product, Development, Implementations, Client Services, Marketing, GRC, and external partners
• Track progress, manage dependencies, and proactively mitigate risks and issues
• Ensure projects meet defined quality, timeline, and compliance expectations
• Facilitate project ceremonies, status reporting, and stakeholder communication
• Lead retrospectives and drive continuous improvement

Provincial & Government Engagement (Program Coordination)

In addition to discrete projects, this role supports ongoing provincial engagement and compliance coordination, including:

• Act as a coordinating point of contact for provincial programs and governing bodies
• Manage recurring engagement activities (e.g., vendor touchpoints, quarterly reviews, certification cycles)
• Coordinate compliance-related deliverables such as:
  • Certification submissions and renewals
  • Performance reporting and regulatory documentation
  • Audit and assessment readiness (e.g., privacy, security, SOC 2)
• Ensure timely communication and coordination with SMEs across Product, GRC, Privacy, and Security
• Track and communicate regulatory or legislative changes impacting product delivery
• Maintain strong relationships with internal stakeholders and external provincial partners

Governance, Reporting & PMO Contribution

• Maintain core project artifacts (charters, plans, risk logs, decision logs, status reports)
• Ensure adherence to PMO standards, frameworks, and delivery governance
• Provide clear visibility into project health, risks, and progress
• Collaborate with other Project Managers to ensure consistent delivery practices
• Contribute to improvements in PMO processes, templates, and operating models

Additional Duties and Expectations

• Promote QHR's "Blue Culture" and collaborative ways of working
• Represent the organization professionally with internal and external stakeholders
• Support additional initiatives as required within the PMO

Qualifications

Must Have

• 5+ years of experience in project management or program coordination
• Proven experience delivering cross-functional initiatives
• Demonstrated ability to manage multiple concurrent projects with competing priorities
• Strong stakeholder management skills across technical, business, and external partners
• Experience with project planning tools and documentation practices
• Familiarity with Agile (Scrum/Kanban) and/or hybrid delivery models
• Bachelor's degree in Business, Engineering, Computer Science, or related field (or equivalent experience)

Nice to Have

• Experience in Healthcare / HealthTech / EMR environments in Canada
• Familiarity with provincial health systems, certifications, or regulatory frameworks
• Experience supporting compliance, audit, or security initiatives
• Project Management certification (e.g., PMP, PRINCE2, AgilePM)
• Experience with partner integrations, APIs, or platform ecosystems
• Exposure to tools such as Jira, Confluence, Salesforce, or similar

Compensation and Logistics

• Full-time, permanent
• Base salary, variable bonus established at the corporate level, competitive benefits package
  • Hiring Range: $70,000 - $80,000 annual (Final pay for this position may depend on candidate knowledge, skills, experience and location.)
• Hybrid (Kelowna, BC area) or Remote (Canada-based)
• Minimal travel (0-2 trips annually)
• Occasional non-standard hours may be required to support release or external coordination timelines