Senior Web Operations Manager

*SENIOR WEBSITE OPERATIONS MANAGER*

*Riga*

*Hybrid: 3 days in office; 2 days from home*

We’re looking for a Website Operations Manager to take ownership of the performance, experience and day-to-day operational health of the 3S Money website ecosystem.

Sitting within Marketing and reporting to the Head of Brand and Creative, you’ll bridge the gap between marketing priorities and technical delivery. You’ll coordinate work across Developers, Product, IT, Sales and our external paid marketing agency, turning business needs, customer insight and performance data into website improvements that get prioritised, implemented and measured.

This is an ideal role for a commercially minded marketing professional with a strong technical mindset. You’ll be equally comfortable analysing conversion funnels, improving a customer journey, managing CMS content, briefing developers and checking that a new page works and tracks correctly.

*OUR MISSION*

3S Money is reinventing global payments. Founded in 2018, our mission is to help growing businesses send, receive and exchange money in more than 190 countries.

With offices in five countries and over 200 employees, you’ll be joining a high-energy, high-impact team that has achieved profitability and has a wealth of opportunity ahead.

*OUR CULTURE*

At 3S Money, we believe in caring personally, staying curious and making an impact through collaboration, not competition.

Our culture is genuinely transparent, with minimal hierarchy and a commitment to each employee’s professional growth.

*WHAT YOU’LL BE DOING*

· Own the website roadmap and prioritised backlog, balancing marketing objectives, client needs, technical requirements and commercial opportunities.

· Coordinate website delivery across Marketing, Developers, Product, IT, Sales and our external paid marketing agency. Create clear briefs and development tickets, manage dependencies and ensure agreed improvements are tested and shipped.

· Support go-to-market activity by ensuring the website, landing pages, tracking and Sales messaging are ready for product launches and campaigns, with the necessary stakeholder and Compliance approvals.

· Own website UX and UI delivery, including client journeys, information architecture, wireframes, prototypes, developer briefs and final acceptance. Work with UI designers, brand and content creators to ensure pages are intuitive, accessible, visually consistent and effective across devices.

· Use GA4, Hotjar and other data sources to monitor funnels and identify conversion issues. Develop A/B tests and optimise landing pages, forms, calls to action and client journeys to improve commercial performance.

· Manage website content and publishing through HubSpot, Storyblok and other relevant systems. Support core pages, campaign landing pages, blogs and articles, while coordinating translations, localisation and the maintenance or removal of legacy content.

· Maintain the website’s operational and technical health, including integrations, URL structures, redirects, indexing, crawl issues, technical SEO, page performance and tracking through Google Tag Manager and GA4.

· Identify bugs, broken journeys and publishing issues, coordinate their resolution and maintain clear website documentation, QA standards and release processes.

*ABOUT YOU*

You have:

· Strong experience in website operations, digital marketing, digital product management or a comparable role.

· A commercial marketing mindset combined with the technical confidence to work effectively with developers, systems and data.

· Experience managing websites through a CMS or headless CMS. Experience with Storyblok and HubSpot would be particularly valuable.

· Strong working knowledge of GA4, Google Tag Manager, website tracking and conversion-rate optimisation.

· Experience using analytics and behaviour tools such as Hotjar to identify problems and improve digital journeys.

· Practical UX and UI expertise, including customer journeys, information architecture, wireframes, prototypes, responsive design and visual consistency.

· A good understanding of technical SEO, website integrations and publishing best practices.

· The ability to turn business requirements and data into clear priorities, briefs, development tickets and acceptance criteria.

· Strong project-management, stakeholder-management and problem-solving skills, with the drive to ensure work progresses from idea to implementation.

· Excellent written and spoken English and the ability to work from our Riga office three days per week.

Experience in fintech, financial services, an international scale-up or another regulated industry would be an advantage.

*IN RETURN FOR YOUR HARD WORK*

· A salary starting from €3,000** Gross Per Month, depending on experience.

· Stock options after 12 months and additional employee benefits.

· Hybrid working from our Riga city-centre office.

· Opportunities to lead new projects, explore new ideas and expand your expertise.

· Meaningful ownership of a strategically important digital channel.

· A collaborative, international working environment with significant scope for professional growth.

*OUR COMMITMENT TO YOU*

We are an equal opportunities employer.

We make recruitment decisions based on experience, skills and personality. We are creating services for everyone, so it is imperative that we work with everyone.

Our diverse team has been fundamental to our success in building more efficient products, making better decisions and creating an inclusive place to work. Applicants from all backgrounds are strongly encouraged to apply and discover the 3S Money way.