Tier 2 Network Engineer at Advanced Network Systems, Inc.

*Must be eligible to work in the United States.***

Magna5 is looking for an experienced network engineer to bolster our managed services support team. As a Network Engineer, you will work as part of a larger engineering team solving problems for our customer base. As part of the Tier 2 engineering team, you will help set an example for lower Tiers in knowledge, experience, and leadership.

Network Engineer responsibilities include, but are not limited to, the following:

Respond to customer support requests through incident tickets, phone calls, and email
Interact with clients using professionalism and promptness
Work to solve problems through collaboration with team members
Maintain quality customer service skills in all forms of communication
Document resolutions and build knowledge base articles
Proactive approach to incidents to decrease reoccurring issues
Troubleshoot advanced problems with a high-level overview of client environments
Engage in continued certification training to improve their skillset
Opportunities to participate in internal projects and designs
Willingness to certify and maintain relevant certifications for vendor partnership levels
Willingness to participate in an on-call rotation
Track time, activity, and communication through Magna5’s suite of applications

Advanced Network Systems, Inc.

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Tier 2 Network Engineer