Mobile RV Technician

Description: The Mobile RV Technician’s focus is on efficient and timely on-site repairs at customer locations to increase customer enthusiasm and service proficiency. This role involves traveling to campgrounds, homes, storage facilities, and other sites to diagnose and repair RVs directly, using a fully equipped mobile service vehicle.

Disclaimer: The statements herein are intended to describe the general nature and level of work performed in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the organization.

Responsibilities: Diagnosing, quoting, and documenting customer concerns on-site. Ensuring quality, efficient diagnostics and repair in mobile environments.

Functions: Essential duties and responsibilities include the following – other duties may be assigned.

• Perform inspections and preventive maintenance of vehicles and equipment at customer locations.
• Prepare and maintain records and reports, including digital documentation via mobile devices or dealership systems.
• Expertly diagnose issues based on experience, analysis, and testing after discussing with clients and examining the RV to determine the nature of the problem.
• Present job cost estimates and parts replacement needs/suggestions directly to customers.
• Troubleshoot pneumatic, hydraulic, electromechanical, and electronic problems and perform necessary adjustment, repair, or overhaul using mobile tools and equipment.
• Complete repairs to water and sewage plumbing, propane gas lines, and electrical wiring as needed, while adhering to safety protocols in varied field conditions.
• Attend all meetings, trainings, and educational classes, as required.
• Help educate/train new staff members, including sharing mobile service best practices.
• Document all possible warranty repairs and quote labor requirements accurately for billing.
• Participate in the organization and cleanliness of the mobile service vehicle, tools, and work areas.
• Ensure customer satisfaction through efficient and timely on-site inspections and repairs, with strong communication and professionalism.
• Other duties as assigned.