Inside Sales Strategy Manager

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Responsible for setting the strategy of the Inside Sales team and managing, coaching, and developing Inside Sales and Lead Generation Representatives within a defined sales area. May manage multiple teams through subordinate supervisors.

Duties include but are not limited to:

• Responsible for market development, setting targets, and ensuring that revenue is generated for the Inside Sales department.
• Responsible for the strategic direction of Lead Generation and Inside Sales teams.
• Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
• Establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers.
• Develops service policies, rates, schedules, procedures and methods.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards.
• Ensures that departmental operating costs and profit goals are attained.
• Approves personnel activities concerning hiring, training, development, and evaluation of staff performance.

What We Are Looking For

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 8 years related experience.
• Must be able to manage the work of team members to optimize performance.
• Requires ability to establish policies and manage business and operational aspects of assigned call center.
• Requires expert abilities with building relationships, listening, persuading, negotiating and managing time.
• Knows principles and processes for providing customer services.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must have excellent written and verbal communication.
• Must be able to use Microsoft Office, SAP, Automatic Call Distributor and Customer Relationship Management software.

What We Offer

Compensation : This is a salaried exempt role. The starting salary range for this role in this market is $127,000 to $167,000** ** annually. Under the plan, target compensation is anticipated to be 75% base salary and 25% commission. New hires are guaranteed to receive at least the target commission for six months. The competitive compensation plan also includes an uncapped bonus structure for performance exceeding 100% across three categories. The bonus amount increases as performance surpasses quota, so the potential payout is not fixed and can grow as over-quota achievements increase. Factors that may affect starting salary include geography and market, as well as the skills, education, experience, and other qualifications of the successful candidate.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.