Customer Service Specialist

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries.

While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.

Duties include, but are not limited to:

• Process new orders based on customer requests.
• Track open orders to ensure completeness in a prompt manner.
• Check pricing and verify availability.
• Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
• Use a computerized system for tracking, information gathering and/or troubleshooting.
• Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast- paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires limited knowledge of the organization, products, and/or services. Requires ability to navigate a computerized data entry system or other relevant applications.

What We Offer

Compensation : This is a salaried exempt role. The starting salary range for this role and market is between $42,400 - $55,650 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Our competitive benefits package includes:

• Comprehensive health, vision, and dental insurance• Company-matched retirement savings plan• Employee stock discount program• Maternity, Parental and other leaves• Vacation,volunteer time off, well-being days• Wellness programs

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Artificial Intelligence Disclosure: Lennox uses artificial intelligence tools to assist in screening, assessing, or selecting applicants for this position. These tools may support the review, organization, evaluation, or prioritization of application materials and other information submitted during the recruiting process. Lennox remains responsible for its recruitment process and hiring decisions, and artificial intelligence is used as one part of the overall candidate review process.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.