TxDMV - Customer Service Representative (Houston - South)

To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.

• Effective January 23, 2026:
  • You will be required to attach a resume to your application which will be used for screening purposes.
  • Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.
  • Your résumé must include the month and year for start and end dates for each listed employer.
  • Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

STATE TITLE: CUSTOMER SERVICE REPRESENTATIVE V (0140)

THIS POSITION MUST BE AVAILABLE TO WORK IN BOTH HOUSTON RSC LOCATIONS:

• Houston North - RSC 2110 E. Governors Circle, Houston, TX 77092
• Houston South - RSC 11720 West Airport Blvd., Meadows Place, TX 77477

If selected for an interview, applicants requiring accommodation for the interview process should contact Human Resources at 512-465-4043.

SUBMISSION OF APPLICATION

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer’s name and dates of employment for relevant work experience to be considered by the hiring authority.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides highly advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division (VTR), Houston South Regional Service Center. Work involves providing customer service to the public and stakeholders related to vehicle title and registration activities; handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations; issuing commercial registration in accordance with the International Registration Plan (IRP). Work requires contact with governmental agencies, elected officials and extensive contract with the public. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment and performs administrative duties in the absence of leadership.

ESSENTIAL DUTIES

Provides quality customer service to the public, county tax offices and various industry stakeholders regarding title and registration application requests and customer inquiries for information, services, policies, procedures, law, rules and regulations

Processes apportioned registration in person, by telephone and through the Texas International Registration Plan (TxIRP) online application.

Assists and trains peers, carriers and service providers with apportioned registration, compliance audits and use of the TxIRP online application.

Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.

Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.

Assists regional office leadership with coordinating, planning and monitoring work status and daily operation activities.

Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.

Makes requests to suspend and revoke motor vehicle records.

Researches information from manuals, electronic resources, rules and law to resolve highly advanced customer service problems, and collaborates with other agencies and divisions to provide information and services to external and internal customers.

Maintains highly advanced specialized expertise in TxDMV laws, rules, regulations, policies / procedures to issue temporary registration and NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers, bonded title letter

Leads, coordinates and participates in team meetings to contribute to the development of best practice procedures.

Supports the county tax office through on-site visits; communicates and interprets department policy and programs; reviews rules/regulations and conducts audit oversight.

Conducts annual audit of accountable/non-accountable items for the county tax office. Provides RTS application support and assists with special projects.

Travels to attend meetings, seminars and conferences. Develops and conducts training for government entities, various industry stakeholders and TxDMV-VTR personnel.

Performs other job-related duties as assigned.

MARGINAL DUTIES

May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.

May be required to stand for short periods of time to make copies/faxes etc.

May be required to kneel for short periods of time to replace printing ink cartridges.

May require walking short distances to and from copier, fax, and to retrieve inventory.

*The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.*