Omnichannel Strategy & Execution Leader - Parts

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Job Summary:

The Omnichannel Strategy & Execution Leader - Parts is responsible for leading the strategy, development, and execution of commercial capabilities that drive revenue growth, improve customer experience, and enhance channel effectiveness across Lennox Aftermarket Products (LAP).

This role serves as a critical connector across Sales, Marketing, Digital, and Product Management – ensuring sales teams and distribution partners are equipped with the tools, insights, and programs required to succeed. The position will lead key functions including eCommerce, reseller & online marketplace management, marketing, promotions, and merchandising.

Key Responsibilities:

Omni-Channel Strategy & Execution

• Develop and implement a comprehensive omni-channel strategy aligned with LAP growth objectives and LII business unit channel strategies
• Equip business unit sales teams with tools, content, and collateral to improve productivity, conversion rates, and cross-selling
• Partner with sales leadership to identify capability gaps and drive continuous improvement

Digital & eCommerce

• Lead the strategy and execution of B2B eCommerce and digital initiatives
• Drive adoption of digital tools across sales channels, distributors, and customers
• Partner cross-functionally to enable a seamless digital customer journey aligned with “One Order, One Shipment, One Invoice” objectives
• Implement best practices in digital merchandising, search, and conversion optimization

Reseller Channel & Marketplace Management

• Develop and execute strategy for reseller channels and online marketplaces
• Establish governance frameworks for pricing, brand standards, and channel discipline
• Manage channel conflict while maximizing revenue and market coverage
• Track and optimize marketplace performance

Marketing & Demand Generation

• Lead development and execution of marketing and promotional strategies to drive demand generation
• Oversee campaign planning, segmentation, and messaging aligned with category and channel priorities
• Partner with Category Management on product positioning, launches, and lifecycle marketing
• Monitor and optimize marketing effectiveness and ROI

Cross-Functional Leadership

• Collaborate closely with Sales, Stores, Category Management, Supply Chain, Marketing, Promotions, Pricing, and IT
• Lead and develop a team across marketing, eCommerce, merchandising, and channel management functions
• Drive alignment and execution across functions to achieve business objectives

What We Are Looking For

Required

• Bachelor’s degree in Business, Marketing, or related field
• 8+ years of experience in B2B sales, marketing, or commercial leadership roles
• Experience operating in distributor-based industries (e.g., HVAC, construction products, industrial, electrical, plumbing)
• Demonstrated success leading digital or eCommerce initiatives in a B2B environment
• Strong understanding of sales processes, channel management, and go-to-market strategies
• Proven ability to lead cross-functional initiatives and influence stakeholders
• Occasional travel as required

Preferred

• Experience with Amazon, online marketplaces, or reseller channel management
• Experience in multi-brand or multi-channel environments
• Familiarity with PIM, ERP (SAP), and digital commerce platforms
• MBA or advanced degree

Leadership Competencies

• Strategic thinking and execution
• Change management
• Customer focus
• Talent development
• Cross-functional collaboration
• Data-driven decision making

Key Performance Indicators

• eCommerce growth and adoption
• Reseller/marketplace channel performance
• Customer experience metrics
• Segment & Channel growth

What We Offer

Compensation : This is a salaried exempt role. The starting salary range for this role and market is between $140k - $184k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a Short Term Incentive (STI) bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.