Dispatcher/Customer Service Representative

The Dispatcher position is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.

ESSENTIAL FUNCTIONS

• Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers.
• Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients.
• Responsible for sorting and preparing all delivery paperwork.
• Ability to operate FIDELITONE routing software to effectively communicate with drivers.
• Works with and assists drivers and customers to problem solve and provide excellent customer service.
• Effectively communicates incidents/accidents that may occur and reports. appropriately to Corporate Safety team and appropriate Operations staff.
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
• Other duties as assigned.

Required Skills

• Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management.
• Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
• Ability to communicate effectively across all levels of management, peers, and clients is necessary.
• Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
• Intermediate computer proficiency in Excel and Word.

Required Experience

• High school diploma or equivalent.
• Prior dispatch experience a plus.