Coordinator for the University Advising Center (HR Title: Coordinator I)

**Hourly Range: **

$23.84 per hour

About SMU:

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

Managing administrative needs for staff of 18 in the University Advising Center, including front desk duties, budget, maintenance, running queries, scanning records into Imaging, and answering questions from incoming and current students and parents. Front line communication with students, parents, staff, and colleagues both in-person and via phone/ email. Coordinates emergency response protocol for office.

Essential Functions:

• Resolve administrative questions, concerns, and inquiries via email, phone, and walk-ins for students, parents, staff, and other SMU Departments and offices. Assist students with enrollment questions, schedule appointments, and organize meetings. Support the advisors as needed during busy enrollment periods.

• Run, sort, distribute, and analyze query reports in my.SMU and myHilltop. Coordinate communications in myHilltop. Support the ALEC and ASD with data management and communications, as needed.

• Responsibilities during Summer and January Mustang Start-Up (Orientation) include making advisor assignments, adding students to the Pre-Advising Canvas Course (PACC), monitoring student progress through the PACC, and serving as the final step in matriculation process for incoming students.

• Support the Director of the UAC with specific tasks as assigned (graphic design, social media, etc.).

• Collaborate with UAC director to manage departmental budget, order supplies, submit facility requests, organize meetings, and oversee smooth overall operation of the UAC and its 18 staff members.