EMPLOYEE EXPERIENCE LEAD

Internal

Job Purpose:

To support building a strong Employee Experience strategy through developing and implementing Employee Engagement initiatives, as well as designing and implementing Employee Recognition Programs, in addition to managing the HR Help Desk to resolve CIB employees’ HR inquiries in line with the approved policies.

Job Description:

HR Communication

1.Develop and deliver the organization’s HR engagement initiatives, planning and calendar of activity to support the organization’s goals through overseeing our established internal communications channels (e.g. promotions/new appointments, organization restructuring, new programs and human capital initiatives, etc…).

2.Handle the logistics of Town Halls, Focus Groups, pulse surveys and other means to increase awareness of HR activities and policies to drive employees’ performance and maintain transparency.

Employee Engagement

3.Ensure the coordination of monthly/quarterly/annual recognition awards are aligned to CIB values, in order to acknowledge achieving employees and to increase employees’ satisfaction and productivity.

4.Develop and execute the employee engagement strategy through working closely with HR Teams and key stakeholders, to deliver high quality employee engagement activities to support achieving organization’s goals.

5.Design, implement and analyse results of employee engagement surveys and other engagement initiatives, to drive organizational effectiveness.

6.Ensure continuous monitoring of the employees feedback through pulse surveys, to ensure high level of employee engagement and to generate insights that help create meaningful changes.

HR Help Desk “Ask HR”

7.Engage, coach and develop HR Help Desk team, to meet our employees’ needs with a customer excellence service focus.

8.Maintain quality centric controls, to ensure a positive employee experience by consistently monitoring management of calls, tickets and any other channels used by HR Help Desk team.

9.Monitor escalation of queries to improve front line services and support

10.Communicate HR policies and program changes to the HR Help Desk team in a timely manner, to ensure alignment.

11.Build and maintain collaborative partnerships with the HR teams and other key stakeholders, to ensure smooth communication.

12.Utilize technology to improve service delivery and overall customer service ensuring feedback/customer satisfaction is measured and monitored.

13.Pro-actively identify potential issues, concerns and opportunities, and work with key stakeholders to develop plans that address key issues.

Employee On-boarding

14.Design and develop new hires on-boarding process to ensure having a smooth journey.