Operations Supervisor - Line Hotel

OVERVIEW: The Operations Supervisor assists the daily operation of the location ensuring that valet operations are handled adhering to company policies and procedures, and acts as Manager-on-Duty when Operations Manager is off. The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Assist with training and coaching an excellent valet team.
• Ensures that daily staffing needs are covered.
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Responsible for driveway and traffic activity.
• Responsible for shift closing paperwork.
• Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Ensure work area, including parking lot and driveway are clean free of debris and obstruction.
• Substitute for any position, if necessary.

SUPERVISORY RESPONSIBILITIES:

• Assists the Operations Manager in monitoring employee productivity and providing constructive feedback. No direct Supervisory reports.