Senior Network Engineer

*Must be eligible to work in the United States***

*Must live near Pittsburgh, PA***

About the role

This is our senior-level network engineering role. You'll lead enterprise network projects—think SD-WAN deployments, firewall migrations, switching and wireless implementations—while also handling escalations that need someone with deep technical expertise. It's a mix of planned project work and problem- solving

What You'll Actually Be Doing

You'll split time between planned project work and escalations that need senior-level expertise. While we have a NOC team handling initial triage, everyone here jumps in when things get complicated—we're not a "that's not my job" shop.

On the project side, you'll lead technical implementations for clients—network redesigns, firewall migrations, wireless deployments, SD-WAN rollouts. You'll work with our project managers on scoping and timelines, but you're the technical brain behind the execution.

On the escalation side, you're the person who can look at a client environment holistically, troubleshoot the weird issues, and explain complex problems to non-technical stakeholders without making their eyes glaze over.

You'll also mentor our Tier 1 and 2 engineers. When they're stuck, you're who they turn to.

Responsibilities include, but are not limited to, the following:

• Implement and deliver on project scopes while working closely with the project management team
• Interact with clients using professionalism and promptness
• Jointly solve problems through collaboration with team members.
• Must provide quality customer service skills in all forms of communication.
• Collaborate with other technicians on escalated customer support requests
• Document resolutions and build knowledge base articles
• Take proactive measures on incidents to help prevent further issues
• Troubleshoot advanced problems with a high-level overview of client environments
• Engage in continued certification training to improve their skillset.
• All technicians track time and activity and communicate ticket and project updates via ConnectWise.