Program Specialist (Austin)

WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E 15th St, Austin, TX in the FDCM/UI Data Analysis department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
A responsible individual interested in helping administer federally mandated quality evaluations of unemployment insurance determinations. You understand the value of quality assurance work in state government and are interested in joining a team working from the TWC main office.

WHAT YOU WILL DO:
The Program Specialist III performs complex (journey-level) consultative services and technical assistance work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Support Benefits Accuracy Measurement (BAM) operations within the Unemployment Insurance Data Analysis department.
- Prepare BAM case files on a weekly basis which involves capturing screens from TWC's mainframe and external websites as well as operating Excel macros.
- Generate correspondence, create mail merges, and mails letters from the TWC Main Office.
- Perform data entry for BAM case results into a federal database.
- Responsible for general departmental and logistical support within the department which can include scanning mail, work orders, purchase orders.
- Learn and perform BAM auditing functions.
- Perform additional duties as assigned.

YOU QUALIFY WITH:
- One year and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Experience using the Unemployment Insurance Benefits Mainframe and knowledge of Unemployment Insurance rules.
- Experience with Microsoft Excel.

YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive salary: $4417.00/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.