SCOP

The Personal Assistant ensures the professional and smooth operation of the hotel executive office and represents the General Manager, the hotel and Kempinski at all times.

Key Responsibilities

MAIN RESPONSIBILITIES

● Ensure smooth operations within the executive department.

● Daily organisation of all incoming mail, calls and tracing file.

● Strong support to the General Manager with all office administration.

● Project organisation with guidance by the General Manager.

● Plan internal events and meetings.

● Evaluate guest questionnaires / supervise Customer Satisfaction Tool.

● Act as an internal mediator between departments.

● Co-ordinate public relation issues and sales transactions.

● Plan and execute mailings.

● Complaint handling.

● Prepare and coordinate VIP arrivals etc.

● Communicate hotel philosophy and represent the hotel internally and externally.

● Organise travel arrangements for the General Manager.

● Participate in meetings, prepare meeting minutes.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

EDUCATION : Higher college Education and/or High School Diploma

EXPERIENCE: To fill the position, one of the following is required:

• General office administration
• Hotel operations and administration experience

COMPETENCIES: To fill this position the candidate must have:

• Information management
• International etiquette
• Team building skills
• Planning/organisation skills
• Problem solving skills
• Adaptability
• Flexibility, initiative
• Results oriented
• Pro-active hospitality skills including guest service skills
• Excellent MS Office (Word, Excel, Power Point) knowledge
• Digital equipment knowledge