Automation Field Service Technician

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

The Automation Field Service Technician is responsible for maintaining, troubleshooting, and continuously improving automated and electro-mechanical systems across customer sites. This role emphasizes preventive maintenance (PM), reliability engineering, and data-driven troubleshooting to minimize downtime and improve system performance.

The technician supports a wide range of material handling and automation equipment, including AGVs, robotics, conveyors, racking systems, dock equipment, and related industrial automation technologies.

A minimum of 3-5 years of hands-on automation experience is required. This position requires strong technical competence, independence, ownership mindset, and the ability to travel extensively up to 100% as business needs require.

*This Technician will travel 100%!

Will be responsible for the following:

• Performing and completing PMs & repairs.
• Facilitate work/repair request.
• Provide shift coverage at customer site if needed.
• Willing to be On Call
• Communicate PTO coverage plans with direct manager.
• Coordinate and drive warranty requests
• Facilitate outside vendor work (PO process and billing)
• Facilitate all outside of scope work.
• Parts Ordering and Inventory Management (5S Inventory Skills)
• Fill out and complete daily work orders.
• Attend and complete Monthly safety training requirements.
• Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.
• Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
• Inspecting Equipment – Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.
• Communications – Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.
• Timely and accurate completion of all work orders and service records per the Concentric time standard.
• Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

Safety

• All work must be completed in a safe manner.
• Safety requirements by customer and Concentric must be adhered to.
• Work areas will be maintained to ensure safety.
• Work areas will be kept clean and organized daily.
• Timely Completion of Safety training modules.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as:
• PM Completion
• Tech Efficiency
• Customer Satisfaction
• Inventory Variance
• Work in Progress
• Safety
• Shop Cleanliness & 5S
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.