Shop Technician

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

The Shop Technician plays a vital role in the efficient operation of our service shop by managing workflow and performing maintenance and repairs on industrial battery and charger systems. This position is responsible for diagnosing faults, conducting preventative maintenance, and ensuring all equipment, particularly batteries and chargers, are operating at peak performance. This position supports the reliability of material handling equipment and contributes to overall customer satisfaction through high- quality service. This role reports directly to the Service Manager and does not have any direct reports.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Follow all safety protocols, ensure others follow safety requirements in the warehouse at all times, and complete safety training as required.
• Utilize all personal protective equipment (PPE) as instructed or as required by manufacturer recommendations.
• Perform battery repairs to include acid adjustments, load tests, cell replacements, cable repairs, connector, contact tips, washes, and painting.
• Train on the electrical operation of SCR, ferroresonant transformer, high frequency charging technologies, and assist with repairs as needed.
• Pick-up and deliver products, ensuring adherence to all traffic laws, safety policies and procedures.
• Coordinate, collect, band, and ship scrap batteries.
• Maintain and complete administrative requirements with scrap materials, onsite chemicals, or shipping. May include Bill of Lading (BOL), invoices, Safety Data Sheets (SDS), or other documents.
• Maintain company vehicles that are used on job assignments.
• Clean and maintain an orderly warehouse, assist with inventory management, and complete minor facility repairs as needed.
• Assist Field Service Technicians on preventative maintenance (PMs).
• Occasionally, travel to other branches or job sites to assist with product installations, removal, or repairs (some overnight travel required).
• Cultivate lasting, trust-based relationships with customers to drive satisfaction and loyalty.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Achieves a minimum of 90% billable hours to customers through consistent application of time management strategies
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics assigned by supervisor.