Analyst - Technical Writer

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

• Maintenance of existing technical documentation based on technical inputs.
• Ability to explain complex technical issues in an easily understandable way for the end user.
• Analyze the SME & Engineering data input to create and update the maintenance documents using technical writing standards.
• Ability to collaborate with SMEs in the global work environment.
• Utilize the 2D drawings, 3D CAD data, and graphic options to visually represent the step-by-step installation/service procedure specific to parts/assemblies.
• Create state-of-the-art illustrations as exploded views in isometric angles using Illustration tools.
• Standardize content and document types using the Content Management system.
• Background experience in creating/editing technical Manuals (Technical Writer/Adobe InDesign/Adobe Illustrator).
• Must be able to collaborate with SMEs to prioritize and work on multiple projects in a fast-paced, challenging environment.
• Must be able to read and interpret Engineering drawings.
• Strong Knowledge in end-to-end documentation creation process.
• Working knowledge in PTC windchill/PDM Link, Arbor text Editor and XML are Preferred.
• Experience with Product Lifecycle Management systems (Teamcenter, Windchill)
• Good Working Knowledge of Illustration tools like Adobe Illustrator, Arbor text IsoDraw, Illustrate, or similar tools.
• Working Knowledge of Schema ST4 or other content management systems is preferred.

Qualifications

• 3-5 years of experience as an effective technical writer/ InDesign graphic designer
• Proven ability to quickly learn and understand complex subject matter and a keen eye for detail.
• Ability to handle multiple projects simultaneously.

** **Tools

• InDesign [Conditional Text]
• PTC Windchill
• SAP