Advanced Network Systems, Inc.
Managed Cybersecurity; Network Technology Products and Services
- Open roles
- 9
- New role every
- ~5.6 days
- Posting trend
- 16.0× vs prior 90d
Company signals
Score: 73Job facts
- Location
- Birmingham, Alabama, United States of America
- Workplace
- Onsite
- Posted
- May 01, 2026
More roles at Advanced Network Systems, Inc.
- FP&A Analyst · Remote Worker, USA
- Tier 1 Engineer, Defense Sector Services · Fredericksburg, VA, USA
- Sales Executive - New York · New York City, NY, USA
- Tier 2 Network Engineer · Pittsburgh (Canonsburg), PA, USA
- IT Sales Executive - Ohio · Colombus, OH, USA
- IT Sales Executive - Tennessee · Nashville, TN, USA
Tier 1 Systems Engineer
at Advanced Network Systems, Inc.
* Must reside within Alabama and able to work 50% onsite in Birmingham, AL***
Tier 1 Engineer, End User Support
About the Role
As a member of the Support Center team, a Tier 1 End User Support is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The ability to work independently and remain self-motivated is a must. A strong work ethic and a proven track record of attendance is essential. The expectation is that the technician will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff members under the manager’s direction with responsibilities including, but not limited to:
- Responding to customer support requests that come in via phone, email, chat, or customer portal
- Interacting with clients using professionalism and promptness
- Jointly solving problems through collaboration with team members.
- Providing quality customer service skills in all forms of communication
- Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests
- Documenting resolutions and building knowledge base articles
- Tracking time and activity in the Magna5 ticketing system
- Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms