Veterinary Client Service Representative

Veterinary Client Service Representative

Animal Wellness Center | Crozet, VA

At Animal Wellness Center, we're dedicated to providing compassionate, high- quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.

We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you're an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we'd love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply!

What You'll Do

As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.

Some of the responsibilities you will own in this role:

• Client Service Responsibilities
  • Welcome clients and patients with warmth, professionalism, and compassion
  • Answer incoming phone calls and schedule appointments efficiently
  • Obtain and document accurate patient histories
  • Process invoices and payments accurately
  • Verify vaccination status and required testing
  • Communicate patient arrivals and treatment needs with doctors and technical staff
  • Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian
  • Maintain accurate medical records and client information
  • Support daily hospital operations to ensure a seamless client experience
• This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.

Preferred Qualifications

• Previous veterinary reception experience is preferred but not required
• Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed
• Excellent communication and interpersonal skills
• Passion for providing exceptional client service
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Comfortable learning new computer systems and technology
• High school diploma or equivalent
• Weekend availability as needed
• Ability to lift up to 30–50 pounds

Benefits

• Competitive Compensation – $16.00–$22.00/hour , based on experience, skills, and qualifications.
• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.