Event Parking Supervisor - Scotiabank Arena

Position: Event Supervisor
Location: Scotiabank Arena
Shifts: Will Vary, including evenings and weekends
Hourly Rate: $20-$22/hour

The Event Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Event Supervisor works closely with fellow team members, the Account Manager, the Operations Manager, and/or the Shift Supervisor to ensure that quality and safety standards are met at all times, as well as adhering to state and local laws.

Key Responsibilities

• Provide positive customer service experiences for all Impark customers and clients
• Ensure location is operated and maintained to Impark’s company standards
• Assist customers with meters
• Direct customers into parking facilities
• Process refunds
• Provide information to customers on long term parking options
• Process cash transactions and deposits
• Daily site inspections and equipment checks
• Maintenance of site system software
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing/repairs
• Work outdoors, exposed to all weather conditions
• Manage site staff
• Other duties as assigned by manager
• Wear assigned uniform
• Ability to work independently and in a team environment
• Must be mobile and able to cover the entire site
• Must be able to work outdoors through inclement conditions

Staff Supervision

• Coordination of staffing for attended site based on regular manpower requirements and site activity.
• Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
• Monitoring of personnel to ensure compliance with company uniform and service standards.
• Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

**Lot Maintenance/Set-Up **

• Regular review of the lot’s physical condition including landscaping, signage, surface, lighting, automated equipment, etc.
• Initiation of work orders deal with any necessary maintenance or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
• Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager during site set-up
• Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.
• Other duties as assigned.

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills.
• Customer service oriented.
• Pleasant and energetic personality.
• Excellent working knowledge of Microsoft Office and Citrix based applications.
• Hands on working knowledge of parking equipment and related software.
• Ability to multi-task.
• Able to work and thrive in a fast paced environment.
• Ability to prioritize tasks in an ever changing environment.

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family