OAG - Child Support | Office Manager | (Manager III) | 26-0578

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

The Office Manager performs moderately complex to complex (journey-level) managerial tasks administering the daily operations and activities of a child support field office under the supervision of the managing attorney. Work involves establishing performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direction and guidance to child support staff; collaborating with other members of leadership, and external partners to serve Texas families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Plans, organizes, directs, and monitors office performance and takes corrective actions to achieve assigned goals and objectives
Supervises all office personnel, including hiring, evaluating, counseling, and training
Monitors the office budget
Monitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer service
Responds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers
Assesses the validity of complaints against the IV-D program with impartiality
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity