Role objective: Manage order inquiry, support and monitor on-time order schedule, order entry and maintenance in ERP, customer payment/LC follow-up, customer-translated packaging artwork, shipmark and label arrangements, sample coordination, and related order activities.

Key responsibilities

• Support team operations and supply chain activities, reporting to the Merchandizing Manager / Assistant Merchandizing Manager.
• Communicate with customers on quotations, requirements, and shipment status; escalate key updates and issues in a timely manner.
• Coordinate quotation data across cross-functional teams and regional offices to ensure accurate, on-time submission and updates.
• Manage order processing end-to-end, including order inquiry, order schedule monitoring, order entry/maintenance in ERP/internal records, order changes, payment follow-up, artwork translation follow-up, shipmark/label arrangements, sample arrangements, and inspection bookings.
• Work closely with cross-functional teams (including quality and operations) to ensure shipments are delivered on schedule and meet compliance requirements.

Key capabilities

• Customer-focused and proactive follow-up to deliver on time, in full.
• Strong coordination skills across multiple stakeholders and regions.
• Clear, structured communication and confident issue escalation.
• High attention to detail and strong data discipline in ERP/operational records

Qualifications and experience

• Tertiary qualification or degree in business administration, merchandising, business studies, or equivalent.
• 8+ years’ experience in merchandising or a related position, prefer with experience in managing EU market/customer.

LI