BUSINESS BANKING RELATIONSHIP MANAGER - PAYROLL FOCUS

JOB PURPOSE:

To drive the Business Banking sales process through developing relationships with key targeted clients and attracting NTB customers that suit the Business banking criteria, to maximize market penetration and achieve the annual Budgeted plan.

KEY ACCOUNTABILITIES

Budget

1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches jointly with area managers / branch heads in coordination with the Business Banking district head to ensure smooth business transfer and proper hand over process

2. Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance as well as cross selling CIB’s affiliates

3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs

Service Quality

4. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction

5. Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT

6. Responsible for the continuous update of the Business Banking customer data & KYC to develop & improve the database with the support of the Business Banking Service Officers .

Reports / Analysis

7. Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed

8. Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers’ lists

Policies, Processes and Procedures

9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

10. Follow the day-to-day operations related to own jobs in the Business Banking department to ensure continuity of work

Compliance

11. Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks"