Learning Experience Designer/Developer (Multiple Locations)

The Texas Workforce Commission is seeking a Learning Experience (LX) Designer/ Developer (E-Learning Developer I) for Unemployment Insurance (UI) Client Services. This is a full-time in-office position that can be based in one of the UI Tele-Centers (El Paso, Fort Worth, McAllen, San Antonio) or in UI Client Services (Austin).

WHO WE ARE:
TWC is the state agency charged with overseeing and providing workforce development services, to include unemployment benefits. We are guided by our core beliefs, including that our success is based on our organizational values, which includes that our employees are our greatest asset. The UI Training Team is tasked with developing highly skilled staff who assist individuals with Unemployment Insurance claims and issue benefit eligibility decisions. The goal is to provide innovative training programs with cutting- edge learning experiences for highly effective trainers.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
You are a hands-on Adult Learning professional who excels at both the strategic design and the physical development of training programs. You are a creative learning and development (L&D) professional with expertise in crafting both facilitator-led classroom materials and interactive E-Learning experiences. You are passionate about translating complex operational processes and policies into clear, engaging training for adult learners.

WHAT YOU WILL DO:
The UI LX Designer/Developer performs complex (journey-level) instructional design and development work under moderate supervision with limited latitude for the use of initiative and independent judgment. This role is responsible for the end-to-end analysis, design, and development of training programs for both instructor-led (virtual and in-person) and asynchronous (eLearning) delivery. The UI LX Designer/Developer will play a pivotal role in enhancing our training materials and programs.

WHAT YOU WILL BE TRUSTED TO DO:
- Conduct needs assessments and collaborate with Subject Matter Experts (SMEs) to define instructional, learning, and performance objectives.
- Design and develop comprehensive training solutions that may include training plans, facilitator guides, participant materials, job aids, activities, and presentation materials for instructor-led training.
- Design and develop engaging eLearning, including multimedia elements like audio, video, and simulations, using a variety of development tools.
- Apply adult learning principles and systematic instructional design methodologies (e.g., ADDIE) to create effective and engaging learning experiences.
- Assess and maintain training programs, recommend improvements to course design and instructional methods, and help evaluate training effectiveness to ensure business impact.
- Ensure all training materials meet accessibility standards and guidelines (e.g., WCAG).
- Participate in/facilitate training program review and subject matter advisory meetings.
- Provide consultation and technical assistance to agency staff on training initiatives and issue resolution.
- Perform related work as assigned.

YOU QUALIFY WITH:
- Graduation from an accredited four-year college or university with major course work in instructional design, information technology, communication, human resources, organizational development, education or a related field.
-One year of experience in E-Learning development, instructional design work, training and development procedures and techniques, learning design models and principles, instructional design principles and techniques, E-Learning tools and learning management systems, programing languages, and curriculum design may be substituted for each year (30 semester hours) of education.

YOU ARE A GREAT FIT WITH:
- Proficiency in eLearning authoring tools (specifically Articulate 360), multimedia development software (e.g., Adobe Creative Cloud), Microsoft Office and Visio.
- Experience working closely with Subject Matter Experts (SMEs) to develop technical or policy-based training content.
- Strong project management skills, with the ability to manage priorities and meet deadlines.
- Ability to effectively assess needs, evaluate efficacy, and receive and incorporate feedback.
- Knowledge of accessibility standards (e.g., WCAG) for learning content.
- Strong communication, presentation, & interpersonal skills.
- Advanced experience in developing complex technical or policy-based training programs.
- Knowledge of copyright and trademark rules for writing and delivering content.
- Knowledge of unemployment insurance policies and procedures.
- Experience with learning evaluation models (e.g., Kirkpatrick) and measuring training effectiveness.

YOU GAIN:
- Family Friendly Certified Workplace
- Starting salary: $4,523.16/month
- Comprehensive benefits package: Retirement plan, optional 401(k) & 457 accounts, medical insurance, optional dental/vision/life insurance, EAP services.
- Paid time off, including vacation, sick and family care leave
- Additional benefits information available at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

WHAT YOU NEED TO KNOW
- Will work 40 hours a week during hours of operation Monday through Friday, between 8:00 AM to 6:00 PM CT. Occasional overtime (evenings, weekends, and holidays) may be required. Management will set the final schedule.
-Duty involves up to 10% travel within the state of Texas and the ability to lift 15 pounds.
- Skills tests and/or knowledge assessments may be given during the hiring process.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_HumanResourcesandTrainingandDevelopment.pdf

HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.