Field Service Rep

Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System’s Marine & Land Systems business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

About This Role
We believe people should love what they do – in this role, you will be responsible for:

Position Summary Textron Systems is seeking a dedicated and adaptable Field Service Representative (FSR) with proven expertise in military ground vehicles. The FSR applies deep technical knowledge of vehicle systems to perform hands-on repair, modification, and assembly of Land Systems platforms, and may supervise personnel assigned to assist with these actions. This role is highly dynamic, involving critical support for tactical ground vehicle prototype builds, test events, field retrofits, and high-visibility customer activities such as demonstrations, touchpoints, and trade shows.
Operating as a vital link between Textron Systems and the end-user, the FSR must engage seamlessly with a full range of external customer organizations—spanning all rank and skill levels—as well as internal cross- functional teams including Engineering, Program Management (PM), Production, and Procurement. This position requires extensive travel, including extended domestic (CONUS) and international (OCONUS) deployments.

Key Responsibilities:
• Field Operations & Troubleshooting: Leverage comprehensive vehicle expertise to perform repairs, modifications, and complete vehicle builds directly at customer locations. Conduct advanced mechanical, electrical, and automotive system troubleshooting, repair, and preventive maintenance on complex ground combat platforms.
• Event & Lifecycle Support: Actively support ground vehicle prototype builds, engineering test events, and field retrofits. Represent Textron Systems as a technical vehicle expert at customer demonstrations, operational touchpoints, and industry trade shows.
• Cross-Functional & Customer Engagement: Serve as a primary technical interface, communicating effectively with diverse customer organizations and seamlessly collaborating with internal engineering, PM, production, and procurement teams to drive platform solutions.
• Training & Documentation: Review, validate, and update technical vehicle manuals. Conduct hands-on systems and platform training for customer operators and maintenance personnel.
• Data & Configuration Management: Generate and maintain data for Electronic Customer Service Request (ECRS) forms to track daily field operations. Review approved ECRs, DCRs, CICRs, EOs, and drawings to determine modification kit requirements and prepare associated paperwork.
• Reporting: Maintain tracking reports for warranty and modification kit control via Computerized Tracking Systems. Research data for vehicle service bulletins and assist in their drafting.