Commercial Loan Servicing Specialist

Who We Are

Five Star Bank is an award-winning and high performing $5.6 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

The Commercial Loan Servicing Specialist plays a pivotal role in the booking and maintaining of all loans at Five Star Bank. Working closely with all members of the loan servicing team, this position effectively manages the loan disbursement process, post-funding servicing, and reporting on the loans in the bank's servicing portfolio. This position supports the ongoing credit servicing administration for a portfolio of 7(a) loans and maintains the Borrower relationship to sustain a positive customer experience. The Commercial Loan Servicing Specialist must be able to effectively mange their time to meet deadlines and ensure tasks are completed.

Essential Job Functions

• Book all new, renewed and modified loans on the core processing system
• Setup of new and renewed loan files to ensure the loans are set up properly on the loan servicing system nCino
• Add and maintain collateral and tickler information such as UCC re-fillings and amendments, insurance coverage, life insurance questionnaires, etc.
• Perform loan maintenances as requested
• Review loan payments to verify accurate posting
• Maintain annual SBA requirements on all portfolio loans
• Process daily work flow to assure quality, timeliness and compliance with bank, SBA, regulatory and investor guidelines. This includes loan boarding, third party payments, loan disbursements and payoff demands
• Provide efficient production of the loan servicing system by performing data entry, data maintenance and data updates
• Line of credit advances
• Callback of daily work and of new loans and monetary entries
• Review/correct morning balance/loan activity reports
• Answer questions for internal and external customers about their loans, processes and documentation
• Customer correspondence; problem solving with clients
• All other duties as assigned by the Commercial Loan Servicing Supervisor or senior management