Field Service Technician

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

The Battery and Charger Field Technician is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position typically reports to a Service Manager or a Lead Technician and has no direct reports. Training will be provided on the Battery Charger systems.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Work safely, follow all safety regulations, including site specific safety regulations established by
• customers.
• Perform routine preventative maintenance.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other
• personnel to expedite repairs.
• Travel to other branches or sites, as required, to assist with product installation, removal or
• repairs (some overnight travel will be required).
• Comply with company policies and procedures. These include but are not limited to warranty,
• safety, environmental, OSHA, DOT and Hazmat.
• Build strong relationships with customers.
• Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and
• equipment.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner, while applying great customer service.
• Complete all service orders, PM worksheets, timecards, expense reports, and any documentation
• as required, in an accurate and timely manner.
• Work independently or with a team in a professional manner.
• Other duties as assigned by superviso

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.