Sales Administration Specialist (m/f/d) – Jülich

Your mission

• Coordinate daily customer call-offs and ensure that orders are processed and fulfilled in accordance with agreed delivery schedules and customer requirements.
• Prepare and provide all required shipment documents to customers.
• Monitor the entire shipment process from order receipt through to delivery and proactively address delays or operational issues.
• Act as a central point of contact for customers and coordinate closely with internal departments, production teams and logistics partners.
• Maintain accurate and up-to-date shipment information in customer portals, SAP, EDI and internal systems.
• Set up and maintain relevant master data and codes for customers and logistics service providers.
• Coordinate sales returns and ensure that all related processes and documentation are handled correctly.
• Monitor logistics performance and on-time delivery KPIs and support the implementation of corrective actions where necessary.
• Support accounts receivable activities by monitoring outstanding payments and coordinating with customers and internal stakeholders.
• Manage orders, returns and the availability of returnable packaging in cooperation with customers and internal departments.
• Support internal and external audits and ensure that all activities comply with applicable processes and management system requirements.
• Contribute to high customer satisfaction by ensuring reliable deliveries, transparent communication and the efficient resolution of operational issues.

Your profile

• Completed vocational training or a bachelor’s degree in business administration, logistics, supply chain management or a comparable field.
• The position is also suitable for motivated graduates who would like to begin their career in an international manufacturing environment.
• Initial experience in sales administration, order management, customer service, logistics or supply chain coordination is considered an advantage.
• Confident use of standard Office applications, particularly Excel.
• Experience with SAP, EDI systems or customer portals is considered an advantage.
• Strong organisational and problem-solving skills with the ability to manage several operational topics simultaneously.
• Reliable, disciplined and resilient working style with a strong focus on accuracy and customer satisfaction.
• Proactive and self-motivated personality with good communication skills and the potential to take on additional responsibility.
• Good English and German skills, sufficient for daily communication with customers and internal stakeholders.

Why us?

• Competitive compensation ranging from 42,000 € to 46,800 €, depending on the candidate’s level of expertise.
• Flat hierarchies and an open company culture.
• Subsidies for company pension schemes and additional benefits.