HVAC Mechanical Technician Level 2

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Job Summary

The Technician, Level 2, HVAC Mechanic is responsible for delivering and installing HVAC telecommunication equipment. The Technician, Level 2, HVAC Mechanical will load, deliver, and install equipment to a variety of commercial customer sites for emergencies or scheduled events. They will provide professional, respectful service while performing work and/or solving on-site challenges. This position reports to the Regional Service Manager, Critical Power Operations, and has no direct reports.

• The travel expectation : out in the field for 2 weeks straight, then returning to the home base for a period of possibly 1 week before travelling again throughout the assigned area – Will receive a company vehicle and partner with another technician, as well as, receive other related tools/services.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Deliver and install telecommunications HVAC equipment.
• Ensure all work is performed according to safety regulations and building codes.
• Review mechanical and technical manuals and project specifications to understand project requirements.
• Troubleshoot mechanical problems and identify solutions.
• Maintain detailed project documentation including progress reports, work orders and inspection reports.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Track activity and progress by communicating job notes and updates with your team.
• Prepare necessary reports for project management and clients.
• Travel to other branches or sites, as required, to assist with product installation, removal, or repairs.
• Implement quality control measures to ensure project standards are met.
• Proactively identify and address potential quality issues.
• Conduct regular quality checks throughout the project.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercise high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information.
• Other key performance indicators as assigned.