Customer Support & Project Consultant (m/f/d) – Legal Software

Short description

Do you enjoy supporting customers end-to-end – from initial implementation to long-term success? In this hybrid role, you combine project management, technical support, and customer success to ensure that our legal clients get the most out of our solutions.
As a key interface between customers and internal teams, you drive projects from planning through go-live, resolve technical challenges, and build strong, lasting client relationships.

Sounds like the right challenge for you? Then we’d love to get to know you.

Your workplace / location:
Work at one of our offices in Germany remotely from anywhere in Germany.

Your mission

• Takeownership of implementation projects for our software Legal Suite from planning through go-live, including timelines, milestones, and risk management
• Analyseclient requirements and translate them into concrete system configurations (e.g. data migration, customisation, access setup)
• Facilitate customer workshops, gather requirements, and document outcomes for implementation
• Coordinate closely with internal teams (development, product, support) to ensure smooth delivery
• Resolve complex customer issues in 2nd-level support and provide hands-on solutions
• Deliver software training sessions and enable customers to use the solution effectively
• Manage your clients throughout the full lifecycle - from onboarding to continuous optimisation
• Identify optimisation opportunities and feed insights into product and process improvements
• Ensure project progress, quality, and commercial alignment (effort, timelines, invoicing)

Your profile

• At least 3 years of professional experience in an international environment in Consulting, Customer Success, Support, Project management, or Training, preferably within the software SaaS and/or Legal Tech industry
• Degree in information technology or a comparable qualification; legal background is a plus
• Knowledge of project management methods and tools (e.g. Jira, Confluence, Wrike)
• Technical affinity (SaaS, data models, ideally SQL or system environments)
• Experience with CRM systems (e.g. Salesforce, HubSpot, Dynamics)
• Very good German and English skills (French is a plus)
• Strong organisational skills and ability to work independently
• Customer-focused mindset with strong relationship-building skills
• Analytical thinking and pragmatic problem-solving abilities
• Strong team player with cross-functional collaboration skills
• Willingness to travel occasionally (client visits, coordination with international teams)

Application process

• Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations.
• Digital Interview: Next, you’ll meet our Manager and dive deeper into technical topics and the role itself.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers.
As a european company, each country works differently, but some benefits/perks are for all employees:

• Learning & Development budget
• Employee referral bonus
• Mobility: company bikeleasing, support in public transportation
• Workation: up to 30 days per year within EU
• Workplace glasses
• Tax-free benefits
• Events & Company celebrations (summer party, annual kick-off,..)
• Flexible work models
• English courses for all levels

Contact details

If you have any questions, feel free to reach out to our recruiter:

Isabel Ostwald
E-Mail: jobs@stp.one