Courier

Who We Are

Five Star Bank is an award-winning and high performing $5.0 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

Couriers interface with the customers daily. The Courier must provide exemplary customer service while processing a variety of routine stops for the banks and its customers. Couriers will be expected to travel throughout the day in a Bank provided vehicle. The vehicle will be maintained and maintenance by the courier. This position operates in a collaborative, shared- responsibility model, with duties and coverage coordinated alongside other couriers.

Essential Functions

• Provide excellence customer service to Bank customers
• Pick up and carry documents and deposits to designated branches
• Pick up documents and deposits from designated customers and deliver to designated branch
• Be accessible by phone for additional tasks during the day
• Maintain the monthly courier schedule
• Maintain the customer pick up roster
• Maintain any scheduled maintenance on the vehicle
• Comply with all Anti-Money Laundering Laws and Regulations

Competencies

• Customer/Client Focus
• Personal Effectiveness/Credibility
• Problem Solving
• Teamwork Orientation
• Initiative
• Organizational Skills