Product Manager Managed Services (w/m/d) – Legal Tech SaaS

Short description

Do you want to actively shape digital services and help decide which solutions customers can successfully adopt? Are you equally comfortable understanding customer requirements and technical constraints, and excited about driving the evolution of a modern Managed Services portfolio in the Legal Tech environment?
Then we're looking for you!

In this role, you will take ownership of our Managed Services portfolio from a functional and strategic perspective. You will assess customer requirements, further develop existing services, and collaborate closely with internal teams as well as external service providers to design the best possible solutions for our customers.

Location : Remote within Germany | On-site presence approximately once per month.

Your mission

• Responsibility for the development, enhancement, and management of our Managed Services portfolio within the Legal Tech environment
• Evaluation of customer requirements and assessment of the technical and commercial feasibility of Managed Services solutions
• Design and optimization of service offerings, including pricing, scope of services, and market positioning
• Support for Sales, Customer Success, and Marketing in product positioning, customer consulting, and go-to-market activities
• Analysis of customer feedback, market demands, and usage trends to continuously improve and expand the portfolio
• Management and prioritization of product requirements in close collaboration with relevant stakeholders
• Advising customers on Managed Services, hosting models, and cloud-based solutions
• Ownership of the continuous development and enhancement of our Web Academy content
• Coordination of updates to existing training and product content in collaboration with the Customer Success team
• Ensuring consistent, accurate, and up-to-date knowledge transfer for customers and internal teams alike

Your profile

• Several years of professional experience in Product Management, Customer Success, Consulting, Solution Engineering, or a comparable cross-functional role
• Experience in SaaS, software, hosting, cloud, or managed services environments
• Strong understanding of software solutions, cloud architectures, and customer-centric service offerings
• Ability to balance and connect technical, commercial, and customer-related requirements
• Excellent communication skills and a passion for collaborating with customers and internal stakeholders
• A strong sense of ownership and a proactive mindset when it comes to developing and improving products and services
• Experience working cross-functionally with teams such as Sales, Customer Success, Marketing, and Service Operations
• High level of IT affinity and a strong interest in modern technologies and AI-powered software solutions
• Fluency in German and good written and spoken English skills

Nice to have:

• Experience in the Legal Tech industry
• Experience in Customer Enablement, Training, or E-Learning initiatives

Application process

• Introduction:
  In a short conversation with one of our recruiters, we’ll get to know each other and discuss our mutual expectations.

• First Interview:
  Next, you’ll meet our VP Customer Service & Support and dive deeper into the role, your experience, and relevant professional topics.

• Second Interview:
  You’ll visit us at our headquarters in Karlsruhe and get to know part of your future team (a virtual meeting option is also available).

Benefits

Our full range of benefits and perks will be explained throughout the recruiting process, but you can already get a great overview on our careers page: Careers at stp.one
As a European company, our benefits vary by country. However, some benefits are available to all employees:

• Annual learning and development budget, along with clearly defined career paths
• Employee referral bonus program
• Mobility benefits, such as bike leasing and public transportation subsidies
• Workation: up to 30 days per year within the EU
• Company-sponsored computer glasses
• Tax-free employee benefits
• Company events and celebrations (summer party, annual kick-off, and more)
• Flexible working models (hybrid work, home office, part-time options, etc.)
• English language courses for all proficiency levels

Contact details

If you have any questions, feel free to get in touch with one of our recruiters.

Isabel Ostwald
E-Mail: jobs@stp.one