Part-time Retail Store Parts & Delivery Specialist

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER®, PerpetualPOWER® and PowerHIVE™ are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Job Summary

The Interstate Part-time Retail Store Parts & Delivery Specialist plays a key role in ensuring exceptional customer service and operational efficiency within the battery retail environment. This position is responsible for engaging with customers to provide accurate information about products and services, addressing inquiries, and resolving concerns in a courteous and timely manner. The Retail Store Parts & Delivery Specialist reports to the Store Manager and does not have direct reports.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Follow all safety guidelines, complete safety training, and utilize Personal Protective Equipment (PPE).
• Greets and assists customers by telephone or in store to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints in a professional manner.
• Maintains invoicing sales, accepting payment, and processing credit cards while securing accurate transactions.
• Processes exchanges, returns, warranties, and core transactions in accordance with company policy.
• Installs vehicle batteries in accordance with diagrams, sketches, operation manuals, and manufacturer’s specifications, and performs other in-store services for customers.
• Delivers local commercial account orders (batteries, accessories, etc.) as needed, following all state traffic laws.
• Ensures all inventory counts, stock adjustments, and store-to-store transfers are processed in a timely manner.
• Performs daily operational tasks, keeping retail space and battery charging stations clean and organized.
• Enters inventory data into computer using various data entry devices and keeps data organized so that it is easily accessible at any time.
• Recommends improvements in product placement, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Maintain a clean store and professional appearance.
• Performs work on weekends and evenings, including store opening/closing duties as needed to meet applicable deadlines.
• Follow security procedures when entering and exiting the building for the safety of themselves and others.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as daily sales, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information. Other key metrics prescribed by supervisor, resulting in positive customer and Company impact.
• Other key performance indicators as assigned.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• You will accrue one (1) hour of paid sick leave (coded as Paid Time Off – PTO) for every 40 hours worked that can be used after sixty (60) days of employment.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.