Idynamics
Steady
iDynamics offers software solutions and support services for business, financial, and HR processes, including custom applications.
- Open roles
- 35
Company signals
Score: 66
Stale listings
0%
New cities (90d)
1
Buzzword-heavy listings
11%
Growth-mode language
6%
SEC Form D filed
never
Wikipedia
No
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No
HN mentions (90d)
0
Job facts
- Location
- Malaysia
- Department
- Technical_Support
Last verified live 1 day, 13 hours ago · checked directly on the company's BrioHR
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Software Support
at Idynamics
Job Description:
We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Handle incoming software support requests via phone, email, and support ticketing system.
- Troubleshoot software issues, identify root causes, and provide effective resolutions.
- Analyze problems and propose practical, reliable solutions.
- Apply and test fixes to ensure issue resolution before deployment.
- Collect and document customer feedback to support continuous service improvement.
- Maintain accurate, clear, and timely records of all support activities and solutions provided.
Job Requirements:
- Exceptional verbal and written communication skills.
- Strong listening skills, patience, and empathy in dealing with customers.
- Proven experience in customer service and relationship management.
- Excellent analytical and critical thinking abilities.
- Prior experience as a Software Support Executive, Application Support Executive, or in a similar role.
- Bachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or a related field