Office Support Specialist I

The Department of Developmental Services (DDS) has an excellent career opportunity for a highly motivated individual for an Office Support Specialist I position at the Metro North Area Office in Wakefield, MA. This position supports the administrative functions and needs in the Area Office.

• The Office Support Specialist will manage the front desk operation including addressing incoming calls, greeting visitors and other tasks to maintain the clerical operation of the office. Will supervise Clerk IV’s.

• Provide general office and clerical support to the Area Director, Assistant Area Director, Clinical Director and Service Coordinator Supervisors.

• The Selected candidate for this position will have the ability to exercise sound judgement and discretion in handling confidential information.

• He or she will be required to demonstrate strong degree of decision making, and knowledge of the department.

• This position is responsible for managing office support functions including record keeping, inventory, office supplies, regional purchasing and data issues.

• The candidate shall serve as point person and area expert for various agencies database systems such as the HUB, PAM (Participant Allocation Management) and HCSIS (Health and Community Services Information Systems).

• The selected candidate will manage assigned area projects including mass mailings and information gathering as needed.

• Train and support Area Office staff in the technique and procedures for the operation of computer equipment, software, and various databases when needed.

Scheduled Hours: 8:45am-5pm

Days Off: Saturday/Sunday

** About the Department of Developmental Services: **

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

** Pre-Hire Process:**

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at:EOHHS Candidate ADA Requests

For technical help with Mass Careers , including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT