Manager, Sales Support & Pre-Billing

Job Description

The Manager, Sales Support & Pre-Billing is responsible for overseeing the team’s end-to-end sales operational support and financial billing processes. This role ensures high standards of billing accuracy, timely account onboarding, and the delivery of actionable analytical insights that drive data-based decision-making within the department.

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Managing Daily Operations & Billing

• Billing Accuracy: Ensure all billing is done correctly and on time. This includes handling adjustments, credits, and account checks.

• Meeting Deadlines: Make sure the team responds to internal billing and service requests (like setting rates or closing accounts) within the stipulated deadlines.

• Compliance: Ensure all client verification and contract rate records are updated and accurate within 3 days of approval.

Improving Processes & Innovation

• Digital Updates: Work with the IT team to automate billing rules and manage inactive accounts using new software tools.

• Better Tracking: Set up automatic alerts (e.g., for contract renewals) to prevent service interruptions for sales managers.

• Efficiency: Find ways to improve how the team works and get approval for at least one major efficiency project per cycle.

Handling Problems & Stakeholders

• Lead Escalations: Act as the go-to person for solving difficult issues, such as billing disputes, order delays, or errors that the team cannot resolve.

• Standardize Reporting: Require the use of specific forms and ensure all necessary paperwork is collected for every dispute.

• Cross-Team Coordination: Work closely with Finance and Sales teams, especially regarding high-risk financial transactions or special interest cases, ensuring any issues are reported within 24 hours.

Team Leadership

• Resource Management: Balance workloads across the team to ensure everything stays on schedule.

• Mentorship: Coach and guide team members, helping them handle difficult stakeholders and complex problems.

• Culture & Training: Provide regular training to upgrade the team's skills, build a high-performing environment, and encourage collaboration within and outside the team.

Reqiurements

• Bachelor’s degree in Business or equivalent

• Minimum 4 years of relevant Sales Support, Pre-Billing and Team Management experience

• Solid communication and interpersonal skills.

• Strong ability to work autonomously and within multi-functional teams.

• The ability to work effectively under pressure in a fast-paced environment

• Superior command of the English language, both written and spoken

• Detail-oriented with strong analytical skills; capable of tying together complex commercial ideas and assessing financial models

• Proven strategic and problem-solving skills